Privacy Policy

1. General provisions

This Privacy Policy describes how Smart Solver collects, uses, stores and protects personal data that you provide to us through the website, contact forms, material request forms, as well as through the direct communication channels listed on the website.

We respect the confidentiality of clients, partners, participants in training programmes, company representatives and all website visitors. We collect only the data that is necessary to respond to your request, provide materials, organize communication or deliver consulting and training services.

By using the website, submitting a form or contacting us through the indicated channels, you confirm that you have read this Privacy Policy.

2. What data we collect

We may collect personal data that you voluntarily provide when completing forms on the website or when contacting us directly.

Such data may include:

• first and last name;
• phone number;
• email address;
• company name;
• job title or professional role, if you indicate it in your message;
• the content of your message or request;
• the selected material, if you request access to downloadable materials;
• information that you provide yourself during further correspondence or consulting communication.

The website may also automatically process basic technical data necessary for the correct operation of the website, security, traffic analytics and improvement of the user experience. Such data may include device type, browser, browser language, approximate time of visit, website pages with which the user interacted, and similar technical information.

We do not request through the website and do not seek to collect special categories of personal data, such as information about health, religious or political views, ethnic origin, private life, or other sensitive data, unless such data is necessary for a specific professional interaction and has been provided voluntarily by you.

3. How we use your data

We use personal data only for clear and limited purposes related to your communication with Smart Solver.

We may use your data to:

• respond to your request;
• contact you regarding a consultation, project, training or working meeting;
• send the material you requested through the website;
• clarify the context of your HR or management task;
• prepare a proposal, cooperation format or next steps;
• organize consulting, training or project services;
• maintain business correspondence;
• improve the website structure, page content and quality of communication;
• ensure the correct operation of the website and contact forms;
• comply with applicable legal requirements, if necessary.

We do not use your data for hidden purposes and do not sell personal data to third parties.

4. Legal basis for processing

We process personal data only where there is a lawful basis.

Depending on the situation, such a basis may be:

• your consent, when you fill in a form on the website and confirm your consent to the processing of personal data;
• the need to respond to your request before entering into a contract or starting cooperation;
• performance of contractual or pre-contractual obligations, if a working interaction arises between us;
• Smart Solver’s legitimate interest in maintaining business communication, processing requests, improving the website and providing professional services;
• compliance with legal requirements, if such an obligation applies.

If the processing is based on your consent, you may withdraw it by contacting us using the details indicated in this Policy. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

5. Data sharing and notifications

Requests submitted through the website may be delivered to Smart Solver’s email and to a Telegram chat so that we can see the request faster and respond to it.

We may use technical services and tools that help ensure the operation of the website, contact forms, email, notifications, information storage and business communication. Such services are used only to ensure the functioning of the website and communication, not for the sale or independent use of your data.

We do not transfer personal data to third parties for their independent marketing and we do not sell personal data.

Access to personal data may be provided only to those persons or services for whom it is truly necessary to process your request, maintain the website, provide services or comply with legal obligations.

6. Data retention period

We store personal data no longer than necessary for the purposes for which it was collected.

The retention period may depend on the nature of the request:

• data from the request form is stored for as long as necessary to respond and maintain further business communication;
• data related to a project or contract may be stored during the cooperation period and for the period required for accounting, tax, contractual or other legal purposes;
• data related to sending materials may be stored to confirm the fact of the request and for further communication, if appropriate;
• website technical data may be stored for periods determined by the settings of the technical and analytical tools used.

When data is no longer needed for the indicated purposes, we delete it or anonymize it, unless further storage is required by law.

7. Your rights

You may contact us regarding the processing of your personal data.

Depending on the applicable law and the specific situation, you may have the right to:

• know what personal data of yours is being processed;
• request clarification or correction of inaccurate data;
• request deletion of personal data;
• withdraw consent to data processing if the processing is based on consent;
• restrict data processing in cases provided by law;
• object to data processing if there are legal grounds for doing so;
• receive additional information about the purposes and methods of data processing.

To exercise these rights, you may write to us at the email address indicated in the contact section. We may ask you to confirm your identity if this is necessary to protect data from unauthorized access.

8. Cookies and technical data

The website may use cookies and similar technologies to ensure the correct operation of pages, improve the usability of the website, understand which sections are most useful for visitors and support website security.

Cookies are small technical files that may be stored in the user’s browser. They help the website work more stably and make it possible to improve its content and structure.

The website may use:

• technical cookies necessary for the correct operation of the website;
• analytical cookies that help understand general visitor behavior on the website;
• cookies related to the integration of external services, if such services are used on the website.

You can change cookie settings in your browser. Disabling some cookies may affect the operation of certain website functions.

9. Contacts for privacy questions

For questions regarding the processing of personal data, correction or deletion of information, withdrawal of consent or receiving additional clarifications, you may contact Smart Solver using the contact details indicated on the website.

sscutelniciuc@gmail.com

+373 79 407 558

If you believe that your personal data is being processed incorrectly, please contact us first so that we can review your request and take the necessary measures.